Cancellation Policy

1. Local Cab Bookings

• Cancellations made more than 2 hours before the scheduled reporting time are free of charge.
• Cancellations made within 2 hours of the reporting time, or after a driver has already been dispatched, may attract a nominal cancellation fee to cover the driver's time and fuel.
• No-shows at the pickup location will be charged in full.
• If a vehicle has been specifically blocked or reserved for your booking, the advance amount paid may be non-refundable regardless of the timing of cancellation.

2. Outstation Trips & Pilgrimage Tour Packages

• Cancellations made 72 hours or more before the trip start date incur no cancellation charge.
• Cancellations made between 24–72 hours before the trip start date may incur a cancellation charge of up to 50% of the advance amount, to cover vehicle and driver arrangements already made.
• Cancellations made less than 24 hours before the trip start date, or no-shows, will forfeit the full advance amount paid. Where the total package cost has already been substantially committed for the booking (e.g. a fully-arranged multi-day pilgrimage tour), the full package cost may become payable.
• For multi-day pilgrimage packages, cancelling any unused portion of the trip mid-journey does not reduce the applicable cancellation charge, as vehicle and driver costs are committed for the full duration.
• As with local bookings, advance amounts paid to specifically block or reserve a vehicle may be non-refundable, regardless of the cancellation window above. See our Return & Refund Policy for how refunds are calculated.

3. Cancellations by Swami Tours

In the rare event that we are unable to fulfill a confirmed booking due to vehicle unavailability, driver issues, or unforeseen circumstances, we will inform you as early as possible and offer either a suitable alternative vehicle or a cancellation on our end at no charge to you.

4. Rescheduling

We're happy to reschedule your booking to a different date or time, subject to vehicle and driver availability. Rescheduling requested at least 24 hours in advance is generally accommodated without a separate rescheduling fee, though any difference in fare arising from the new date, time, route, or package (for example, seasonal pricing or night charges) will still apply. Requests made closer to the travel date will be accommodated on a best-effort basis and may attract additional charges.

5. Weather & Force Majeure

In case a trip cannot proceed due to circumstances beyond anyone's control — such as severe weather, roadblocks, landslides, government restrictions, or natural events — we will make reasonable efforts to reschedule the trip with you rather than treat it as a standard cancellation, wherever practicable. This is subject to vehicle and driver availability at the revised date and time.

6. How to Cancel

To cancel or reschedule a booking, please call us at +91 93243 78802 or email [email protected] with your booking details as soon as possible.