Policies

Return & Refund Policy

Last updated: August 26, 2026

As a cab and tour service provider, Swami Tours does not sell physical goods, so this policy covers refunds of amounts already paid to us — not product returns. It should be read together with our Terms & Conditions and Cancellation Policy, which govern when a booking can be cancelled and when an advance payment may be non-refundable regardless of timing.

1. When You're Eligible for a Refund

  • Cancellations made within the free-cancellation window set out in our Cancellation Policy are eligible for a full refund of any advance paid — unless the vehicle was specifically blocked or reserved for your booking, in which case the advance may be non-refundable even within this window, as described in our Cancellation Policy.
  • If we are unable to fulfil a confirmed booking due to vehicle unavailability, driver issues, or an error on our part, you are entitled to a full refund of any advance paid.
  • If a trip cannot proceed due to circumstances beyond anyone's control (severe weather, roadblocks, landslides, government restrictions), and you choose not to reschedule, any advance paid will be refunded minus non-recoverable costs already incurred.

2. When a Refund Is Not Available

  • Cancellations made outside the free-cancellation window, or no-shows, are not eligible for a refund, as outlined in our Cancellation Policy.
  • Advance amounts paid to specifically block or reserve a vehicle are not eligible for a refund, regardless of the cancellation window, as described in our Cancellation Policy.
  • Amounts already spent on tolls, parking, permits, or other trip-related costs incurred before a cancellation are non-refundable.
  • Completed trips are not eligible for a refund except where a genuine service issue is reported and verified (see Section 3).

3. Service Issues

If you experience a genuine service issue on a completed trip — such as being charged for a stop or distance that was not actually travelled — please report it to us within 48 hours of the trip with relevant details. We will review the complaint and, where verified, issue a partial or full refund of the disputed amount.

4. How Refunds Are Processed

Eligible refunds are processed to the original mode of payment within 5–7 business days of approval. Refunds for cash payments are settled via UPI or bank transfer to an account you provide. Refunds are calculated after deduction of any applicable cancellation charges, the cost of services already completed, payment gateway or bank transaction charges, and other legitimately incurred expenses (such as tolls or permits already paid on your behalf).

5. How to Request a Refund

To request a refund, please call us at +91 93243 78802 or email [email protected] with your booking details and the reason for the request.

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